Welcome to purevizhk.com (hereinafter referred to as the "Website"). This Website is owned and operated by Pureviz (hereinafter referred to as "the Company", "we", "us", or "our").
Please read these Terms & Conditions (hereinafter referred to as the "Terms") carefully before accessing or using the Website. By accessing, browsing, or placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our [Privacy Policy]. If you do not agree to any part of these Terms, please do not use this Website.
1. Service Statement & Account Security
1.1 This Website provides online browsing, inquiry, and ordering services for the PUREVIZ laundry sheets series and home cleaning products.
1.2 When creating an account or placing an order, you must provide true, accurate, and up-to-date personal information.
1.3 You are responsible for maintaining the confidentiality of your account password and login information. You agree to accept full responsibility for all activities that occur under your account.
2. Orders & Product Pricing
2.1 All product prices displayed on this Website are listed in Hong Kong Dollars (HKD). The Company reserves the right to modify prices at any time without prior notice.
2.2 Upon submitting an order, the system will automatically send an "Order Confirmation Email". This email acknowledges receipt of your order request but does not constitute an acceptance of your order. The Company reserves the right to decline or cancel any order due to insufficient stock, pricing errors, or failed payment authorization.
2.3 If we cancel an order that has already been successfully paid, a full refund will be processed back to your original payment method via the Airwallex payment gateway.
3. Payment & Transaction Security
3.1 This Website utilizes the secure Airwallex online payment gateway, supporting major credit cards (VISA, Mastercard, AMEX, UnionPay) and digital wallets (Apple Pay, Google Pay, WeChat Pay, Alipay, FPS, etc.).
3.2 All payment data is processed using SSL encryption technology. The Company does not store or record your full credit card number or CVV security code on our servers.
3.3 The Company shall not be liable for any direct or indirect losses caused by payment delays or failures resulting from system outages of banks or third-party payment processors.
4. Shipping & Return Policy
4.1 Products sold on this Website are currently primarily for delivery within the Hong Kong region. Please refer to our [Shipping Policy] for specific delivery timelines and shipping fee standards.
4.2 If you receive a product that is damaged, defective, or incorrect regarding your order, please contact our customer service team within 7 days of receipt, providing your order number and product photos.
4.3 Except for product defects or wrong items sent, we do not accept returns or exchanges for opened, used products, items that affect secondary sale, or returns based on personal preference.
5. Intellectual Property
5.1 All content on this Website, including but not limited to text, logos, graphics, illustrations, product packaging designs, videos, code, and web visual layouts, is the property of Pureviz or its relevant right holders, protected under Hong Kong and international intellectual property laws.
5.2 No part of this Website may be reproduced, modified, distributed, or used for any commercial purpose without prior written authorization from the Company.
6. Disclaimer & Limitation of Liability
6.1 The Company strives to ensure the accuracy of the information on this Website, but makes no express or implied warranties regarding the timeliness, completeness, or fitness for a particular purpose of the content.
6.2 All products (including laundry sheets and other home cleaning items) must be used strictly in accordance with the "Usage Instructions" and "Cautions" on the product packaging. The Company shall not be held responsible for any damage caused by improper usage, accidental ingestion, or improper storage.
6.3 To the maximum extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use this Website.
7. Modifications to Terms
The Company reserves the right to amend, modify, or update these Terms at any time. Revised terms will become effective immediately upon being posted on this Website without separate notice. You are encouraged to review this page periodically to stay informed of the latest terms.
8. Governing Law & Jurisdiction
These Terms shall be governed by, interpreted, and enforced in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China. Any legal disputes arising from or in connection with these Terms or the use of this Website shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
9. Contact Us
If you have any questions or inquiries regarding these Terms & Conditions, please contact us via:
Company Name: PUREVIZ Division
Official Website: purevizhk.com
Contact Email: contact@purevizhk.com
Customer Care / WhatsApp: +852 55482051